Stakeholders
- Residents
- Parents of Residents
- Desk Assistants/Managers
- Hall Council
Questions/Responses
What can you currently do at the front desk equipment checkout?
- Residents can...
- Check out equipment for cooking, cleaning, and entertainment for up to 24 hours.
- Check out games
- Check out sports equipment
- Check out the TV remote
- Ask what is available
- Return items
- Parents of Residents can...
- Ask what’s available
- Make my child check stuff out for me
- Desk Assistants/Managers can...
- Check equipment out to residents
- Send emails regarding equipment due dates
- Charge residents for unreturned/broken/late equipment
- Access the equipment closet
- Check which items are available for students
- View which students have equipment checkout
- Members of Hall Council can...
- Check out equipment for meetings
- Access the closet
- Ask how often things are checked out
What would you like to be able to do at the front desk equipment checkout?
- Residents would like to...
- Know if the items are there
- Know what the closet has and if it’s available
- Check out equipment quickly
- Parents of Residents would like to...
- See what their child has checked out
- Know what their child can check out
- Know if everything their child needs is available
- Desk Assistants/Managers would like to...
- Know which items are already checked out without looking through the logs/closet
- Know which items are available in general
- Be able to read the handwritten log
- Automate the process
- Members of Hall Council would like to...
- Know how many times each item is checked out
- Know which items are missing
- Know which items are broken
- Know which items are used most often
- Know which items should be purchased more of
What is something that could be improved at the front desk equipment checkout?
- Residents...
- Don’t know if the item is checked out already
- Think it takes too long to get items
- Want lists of what’s available
- Would like updates/reminder due dates
- Don’t know how much will they be charged for late/broken/unreturned
- Parents of Residents want to know...
- How much will they be charged for child late/broken/unreturned items
- The variety of items available
- The quality of items available
- The quantity of items available
- Desk Assistants/Managers would like...
- A list of available items
- Students to be aware of available/unavailable items
- Hand written logs to be typed
- The closet could be more organized
- The computer to automatically charge for late/unreturned/broken items
- Hall Council would like..
- Records to be accurate
- The closet to be more organized
- Better communication between residents/DA’s/hall council
What is one problem you've encountered at the front desk equipment checkout?
- Residents encounter problems because...
- The item is not there when they want it
- They don’t know if the item is checked out already
- It takes too long to get items
- They are being charged for returned items
- They don’t know when item will be returned
- Parents of Residents encounter problems because...
- Their child is being charged for equipment
- Equipment not available to their child
- Desk Assistants/Managers encounter problems because...
- Students checkout 5 things but only return 2
- Equipment could not be found in the closet
- It is not known if equipment is available
- The hand written logs cannot be read
- People sign on the wrong line
- People leave items at front desk when its closed
- Hall Council encounter problems because...
- They do not know what to purchased for the dorm
- They do not know what items are missing
- They do not know what students want/need
User Stories
Resident User Stories
- As a resident, I can check out games and movies, so that I’m not bored in my dorm room.
- As a resident, I can check out a vacuum, so my room doesn't look like a mess.
- As a resident, I want to return my items within a timely manner, so I am not charged.
- As a resident, I would like to know what the closet has and if it’s available, so that I can check it out when I want it.
- As a resident, I want to know when a checked out item will be returned so that I don’t have to constantly waste time walking downstairs to check with the front desk.
- As a resident, I want a faster checkout process, so I can save time in my busy life.
- As a resident, I want to know which items the desk owns, so that I know what is available throughout the year.
- As a resident, I want to be reminded when my equipment is due, so that I don’t get charged a late fee.
- As a resident, I want to know how much I will be charged for late/unreturned/broken equipment, so I can decide how to replace items.
- As a resident, I don’t want to be charged for items that I have already returned.
Desk Assistant/Employee User Stories
- As a DA, I want to check out items quickly, so I can get back to other tasks.
- As a DA, I want to make sure the residents return the items, so other students can use them.
- As a DA, I can fill out charge slips, so other students are held responsible for not returning items.
- As a DA, I do not want students to leave items unattended at the front desk, so that items are not lost/stolen/misplaced.
- As a DA, I want to know which items are available/unavailable, so that when students come to the front desk, I don’t have to waste time checking the equipment closet.
- As a DA, I want students to be able to check for themselves if items are available, so they don’t waste time walking downstairs.
- As a DA, I want the closet to be more organized, so that it doesn't take as much time to find things.
- As a DA, I want residents to be automatically charged for late/unreturned/broken equipment, so that I do not have to fill out a manual charge slip.
- As a DA, I want to be able to check items back in individually so that when students only return some of their many items it is recorded correctly and student aren't charged.
- As a DA, I want the equipment log to be accurate and readable, so that I don’t charge the wrong student and so that I do charge students who never returned items.
Parent User Stories
- As a parent of a resident, I want to see what equipment is offered in the dorm for my child, so that I know their needs are being met/ can purchase items accordingly if not.
- As a parent of a resident, I want equipment available to clean my child’s room when I visit, so they don’t live in a big mess.
- As a parent of resident, I would like to see what my child has checked out, so that I know what they did during spare time.
- As a parent, I don’t want to pay for items that my child returned on time.
- As a parent, I need to know how much my child will be charged for late/unreturned/broken equipment, so that I can make sure to pay their bursars account.
- As a parent, I need to know the quality of items available to my child, so that I can purchase better items if needed (pots, pans).
Hall Council User Stories
- As member of Hall Council, I want to check out equipment, so our meetings are not boring.
- As member of Hall Council, I want to see if equipment has been checked out, so I know what items are more popular.
- As a member of Hall Council I want to know what items the desk doesn't have so that these items are purchased to satisfy the current residents.
- As a member of Hall Council, I want to know what items are missing or broken so that I can make sure those items are replaced in a timely manner.
- As a member of Hall Council, I want to know what to purchase for the dorm so our money isn't wasted.
- As a member of Hall Council, I want the equipment records to be accurate, so that we can make purchasing decisions.
- As a member of Hall Council, I would like to know how many times each item is checked out, so that I can allocate future funds accordingly.
- As a member of Hall Council, I would like to know which items are used most often, so that I can ensure there are enough to meet the demand of students.
- As a member of Hall Council, I need the closet to be organized, so that equipment is easy to find.
- As a member of Hall Council, I want communication to improve between residents/desk assistants/hall council, so that we can purchase items that students want and need.
