User Stories Group Assignment

Stakeholders

• Residents
• Parents of Residents
• Desk Assistants/Managers
• Hall Council

Questions/Responses

What can you currently do at the front desk equipment checkout?

• Residents can...
• Check out equipment for cooking, cleaning, and entertainment for up to 24 hours.
• Check out games
• Check out sports equipment
• Check out the TV remote
• Ask what is available
• Return items
• Parents of Residents can...
• Ask what’s available
• Make my child check stuff out for me
• Desk Assistants/Managers can...
• Check equipment out to residents
• Send emails regarding equipment due dates
• Charge residents for unreturned/broken/late equipment
• Access the equipment closet
• Check which items are available for students
• View which students have equipment checkout
• Members of Hall Council can...
• Check out equipment for meetings
• Access the closet
• Ask how often things are checked out

What would you like to be able to do at the front desk equipment checkout?

• Residents would like to...
• Know if the items are there
• Know what the closet has and if it’s available
• Check out equipment quickly
• Parents of Residents would like to...
• See what their child has checked out
• Know what their child can check out
• Know if everything their child needs is available
• Desk Assistants/Managers would like to...
• Know which items are already checked out without looking through the logs/closet
• Know which items are available in general
• Be able to read the handwritten log
• Automate the process
• Members of Hall Council would like to...
• Know how many times each item is checked out
• Know which items are missing
• Know which items are broken
• Know which items are used most often
• Know which items should be purchased more of

What is something that could be improved at the front desk equipment checkout?

• Residents...
• Don’t know if the item is checked out already
• Think it takes too long to get items
• Want lists of what’s available
• Would like updates/reminder due dates
• Don’t know how much will they be charged for late/broken/unreturned
• Parents of Residents want to know...
• How much will they be charged for child late/broken/unreturned items
• The variety of items available
• The quality of items available
• The quantity of items available
• Desk Assistants/Managers would like...
• A list of available items
• Students to be aware of available/unavailable items
• Hand written logs to be typed
• The closet could be more organized
• The computer to automatically charge for late/unreturned/broken items
• Hall Council would like..
• Records to be accurate
• The closet to be more organized
• Better communication between residents/DA’s/hall council

What is one problem you've encountered at the front desk equipment checkout?

• Residents encounter problems because...
• The item is not there when they want it
• They don’t know if the item is checked out already
• It takes too long to get items
• They are being charged for returned items
• They don’t know when item will be returned
• Parents of Residents encounter problems because...
• Their child is being charged for equipment
• Equipment not available to their child
• Desk Assistants/Managers encounter problems because...
• Students checkout 5 things but only return 2
• Equipment could not be found in the closet
• It is not known if equipment is available
• The hand written logs cannot be read
• People sign on the wrong line
• People leave items at front desk when its closed
• Hall Council encounter problems because...
• They do not know what to purchased for the dorm
• They do not know what items are missing
• They do not know what students want/need

User Stories

Resident User Stories

• As a resident, I can check out games and movies, so that I’m not bored in my dorm room.
• As a resident, I can check out a vacuum, so my room doesn't look like a mess.
• As a resident, I want to return my items within a timely manner, so I am not charged.
• As a resident, I would like to know what the closet has and if it’s available, so that I can check it out when I want it.
• As a resident, I want to know when a checked out item will be returned so that I don’t have to constantly waste time walking downstairs to check with the front desk.
• As a resident, I want a faster checkout process, so I can save time in my busy life.
• As a resident, I want to know which items the desk owns, so that I know what is available throughout the year.
• As a resident, I want to be reminded when my equipment is due, so that I don’t get charged a late fee.
• As a resident, I want to know how much I will be charged for late/unreturned/broken equipment, so I can decide how to replace items.
• As a resident, I don’t want to be charged for items that I have already returned.

Desk Assistant/Employee User Stories

• As a DA, I want to check out items quickly, so I can get back to other tasks.
• As a DA, I want to make sure the residents return the items, so other students can use them.
• As a DA, I can fill out charge slips, so other students are held responsible for not returning items.
• As a DA, I do not want students to leave items unattended at the front desk, so that items are not lost/stolen/misplaced.
• As a DA, I want to know which items are available/unavailable, so that when students come to the front desk, I don’t have to waste time checking the equipment closet.
• As a DA, I want students to be able to check for themselves if items are available, so they don’t waste time walking downstairs.
• As a DA, I want the closet to be more organized, so that it doesn't take as much time to find things.
• As a DA, I want residents to be automatically charged for late/unreturned/broken equipment, so that I do not have to fill out a manual charge slip.
• As a DA, I want to be able to check items back in individually so that when students only return some of their many items it is recorded correctly and student aren't charged.
• As a DA, I want the equipment log to be accurate and readable, so that I don’t charge the wrong student and so that I do charge students who never returned items.

Parent User Stories

• As a parent of a resident, I want to see what equipment is offered in the dorm for my child, so that I know their needs are being met/ can purchase items accordingly if not.  
• As a parent of a resident, I want equipment available to clean my child’s room when I visit, so they don’t live in a big mess.
• As a parent of resident, I would like to see what my child has checked out, so that I know what they did during spare time.
• As a parent, I don’t want to pay for items that my child returned on time.
• As a parent, I need to know how much my child will be charged for late/unreturned/broken equipment, so that I can make sure to pay their bursars account.
• As a parent, I need to know the quality of items available to my child, so that I can purchase better items if needed (pots, pans).

Hall Council User Stories

• As member of Hall Council, I want to check out equipment, so our meetings are not boring.
• As member of Hall Council, I want to see if equipment has been checked out, so I know what items are more popular.
• As a member of Hall Council I want to know what items the desk doesn't have so that these items are purchased to satisfy the current residents.
• As a member of Hall Council, I want to know what items are missing or broken so that I can make sure those items are replaced in a timely manner.
• As a member of Hall Council, I want to know what to purchase for the dorm so our money isn't wasted.
• As a member of Hall Council, I want the equipment records to be accurate, so that we can make purchasing decisions.
• As a member of Hall Council, I would like to know how many times each item is checked out, so that I can allocate future funds accordingly.
• As a member of Hall Council, I would like to know which items are used most often, so that I can ensure there are enough to meet the demand of students.
• As a member of Hall Council, I need the closet to be organized, so that equipment is easy to find.
• As a member of Hall Council, I want communication to improve between residents/desk assistants/hall council, so that we can purchase items that students want and need.